Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the services provided by Australian Licensing (“we”, “us”, “our”), a Queensland-based business. By engaging our services, submitting an enquiry form, or making a payment, you (“you”, “the Client”) agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree to these Terms, do not proceed with engaging us.

1. Services provided

Australian Licensing provides administrative preparation support to individuals seeking a Queensland Building and Construction Commission (QBCC) contractor or nominee licence. Our services include:

• Reviewing your eligibility and recommending a licence pathway
• Preparing and organising supporting documentation for your QBCC application
• Providing guidance on the application process and requirements
• Liaising with you to obtain required information and evidence

2. Scope and limitations

Our services are subject to the following limitations:

• Queensland only: we provide support exclusively for QBCC (Queensland) licence applications. We do not assist with interstate licence applications (e.g. NSW Fair Trading, VBA, CBOS or equivalent bodies in other states or territories)
• No application lodgement: we prepare and organise your documentation but do not lodge applications to QBCC on your behalf. You remain responsible for submitting your application directly to QBCC
• No legal advice: our services do not constitute legal advice. If you require legal advice in relation to your licence application or any regulatory matter, you should engage a qualified solicitor
• No training or qualifications: we do not provide or arrange trade qualifications, certificates of competency or any form of training

3. Fees and charges

Our fees are as follows (all amounts are exclusive of GST):

Fees are subject to change. The fees applicable to your engagement will be those quoted at the time you confirm your order. All fees are in Australian dollars (AUD).

GST (Goods and Services Tax) at the current rate of 10% will be added to all fees where applicable.

4. Payment terms

Payments are processed securely via Stripe. By providing your payment details, you authorise us to charge the applicable fees to your nominated payment method.

Refund policy: fees are non-refundable once work has commenced on your engagement. “Work commenced” means once we have sent you an onboarding questionnaire, reviewed your documents, or otherwise taken any substantive step in preparing your application support materials.

If work has not yet commenced, you may request a full refund by contacting us at contact@australianlicensing.com.au within 48 hours of payment. Refund requests after this period, or once work has commenced, will be assessed on a case-by-case basis at our sole discretion.

5. No guarantee of licence outcome

We provide administrative preparation support only. The decision to grant, refuse, suspend or cancel a QBCC licence rests entirely with the Queensland Building and Construction Commission. Australian Licensing has no influence over QBCC’s decision-making process.

We make no representation, warranty or guarantee that:

• your QBCC licence application will be successful
• the documentation we prepare will meet QBCC’s requirements in all circumstances
• the licence pathway we recommend will be accepted by QBCC

Our fee is payable regardless of the outcome of your QBCC application, unless expressly agreed otherwise in writing.

6. Referral programme

We operate a referral programme under which you may earn a referral payment for introducing paying clients to Australian Licensing. The following terms apply:

• Referral payment: $150 per successful referral, paid upon the referred client completing a paid onboarding or application support engagement with us (“conversion”)
• Eligibility: a referral is eligible only if the referred person is a new client who has not previously engaged Australian Licensing, and they have paid for a qualifying service
• Attribution: referrals must be attributed at the time of enquiry. We cannot retrospectively attribute referrals after a client has already engaged our services independently
• Payment method: referral payments are made via bank transfer or such other method as we agree. You are responsible for any applicable tax obligations arising from referral payments
• No limit: there is no cap on the number of referral payments you may earn
• Modification: we reserve the right to modify or discontinue the referral programme at any time on 30 days’ notice. Referrals already attributed at the time of modification will be honoured at the rate applicable at attribution
• No legal advice exception: referral payments do not apply where the referral is made in connection with legal advice or services that we are not authorised to provide

7. Intellectual property

All content on our website, including text, graphics, logos, templates and other materials, is owned by or licensed to Australian Licensing and is protected by Australian copyright law. You must not reproduce, adapt, distribute or create derivative works from our content without our prior written consent.

Documents we prepare for you as part of our application support service are provided for your personal use in connection with your QBCC licence application only. You may not on-sell or provide those documents to third parties.

8. Limitation of liability

To the maximum extent permitted by law, Australian Licensing’s total liability to you for any loss or damage arising out of or in connection with our services (whether in contract, tort including negligence, statute or otherwise) is limited to the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

We exclude liability for:

• any indirect, consequential, special or incidental loss or damage (including loss of profits, loss of business opportunity, or loss of savings)
• any loss or damage arising from QBCC’s decision to refuse, suspend or impose conditions on a licence
• reliance on information provided by you that is inaccurate or incomplete

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded or limited.

9. Your obligations

You agree to:

• provide accurate, complete and up-to-date information to us in connection with our services
• promptly respond to our requests for information or documentation
• not engage us to prepare documentation that you know to be false, misleading or fraudulent
• use our services only for lawful purposes

If you provide us with inaccurate or incomplete information, we accept no responsibility for any resulting errors in your application or any consequences arising therefrom.

10. Termination

Either party may terminate the engagement at any time by written notice to the other. Upon termination, any fees for work already commenced are payable and non-refundable. We reserve the right to suspend or terminate our services immediately if we reasonably believe you are in breach of these Terms or if continuing to provide services would be unlawful.

11. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia to resolve any dispute arising out of or in connection with these Terms.

Before commencing any formal dispute process, the parties agree to attempt to resolve any dispute through good faith negotiation. You may contact us at contact@australianlicensing.com.au to initiate a dispute resolution discussion.

12. Changes to these Terms

We may update these Terms from time to time. The updated Terms will be posted on our website with a revised effective date. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Terms. For ongoing engagements, we will provide 14 days’ notice of material changes before they take effect.

13. Contact us

If you have any questions about these Terms or our services, please contact us: